GUARANTEE

We guarantee you will be satisfied with Ohio Valley Herbal Products. If you have any problems with your products, you may return them for a replacement or you may receive your money back. Call, write, email us at sales@wilderb.com, or use our contact form anytime with questions or comments about the products or the herbs used. Your feedback is important to us and will help us improve the products.

REFUND POLICY

You may return a product within 30 days of purchase. If you wish to return a product for any reason, please speak with our secretary first at 330-382-1229 for further direction. Products will not be refunded that are more than half used up unless there is something wrong with the product. Face Creams that are missing their sealers will not be refunded. All of our products are made with natural materials than can be very susceptible to oxygenation. The products should be kept protected from exposure to air as much as possible.

We want to make the best products we can for our customers. That doesn’t mean we can please everyone 100% of the time, even though we would like to. But we encourage and listen to feedback from our customers. That’s how we made our products to work so well. But sometime, especially when we are putting out new products, the product or the container doesn’t always perform as expected, even after our own testing. In order to fix any problems, we need to hear exactly what you didn’t like about a product and why, so that we can learn to make our products better.

Thank you for your patience and understanding. We take pride in our superior products and our excellent customer service. Call, write, email us at sales@wilderb.com or use our contact form. We will be happy to answer your questions.